Privacy Policy
Virtual Favour Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information about you in the scenarios described below. By taking any of the actions listed in this Privacy Policy, you agree that we may collect and use your information in the ways described.
Who We Are
Virtual Favour is a digital marketing agency operating under Fortuna Digitalis Media Ltd (Company No. 09806086), a registered company in England and Wales. Our registered office is located at Suite 314, Ashley House, 235-239 High Road, Wood Green, London, United Kingdom, N22 8HF.
This Privacy Policy applies to all our business divisions and service offerings.
For contact details, please visit our Contact Us page or refer to the information provided in this policy.
Last updated: 18/02/2025
How We Collect Information
We may collect information from you if you:
- Register to use our website: This may include your name, address, email address, and telephone number. We may also ask you to provide additional information about your business and preferences on a voluntary basis.
- Complete online forms (including callback requests), participate in surveys, post on message boards or blogs, enter competitions or prize draws, download information such as white papers or other publications, or participate in any other interactive areas on our website.
- Provide your contact details to us in any way (e.g., by emailing us, speaking to us at events, or over the phone) for inquiries about products or services we provide.
- Contact us offline (for example by telephone, fax, email, or post).
- Visit or browse our website, where we collect information using cookies or similar technologies (see Section 5 below).
- Apply for a job or consultancy role with us.
What We Use Your Information For
- Service Provision: We use your personal information to provide any products or services you have requested and to respond to your inquiries.
- Feedback and Improvement: We may contact you for feedback on your experience with our products, services, or website. We also use personal data for internal purposes such as auditing, data analysis, and research to improve our offerings and customer communications.
- Marketing Communications: Where you have given consent or we have a legitimate interest, we may send you marketing communications (you can opt out at any time).
Sharing Your Information
We may share your information with:
- Third-Party Providers and Partners: Such as IT service providers, payment service providers, marketing platforms, lead-generation partners, or authorized subcontractors/business partners who help us deliver our services.
- Potential Third Parties: If you inquire about services we cannot directly offer but know a third party who can, we may share your details with that third party—subject to your consent and/or our legitimate interests, as appropriate.
- Aggregated Data: We may share collective or aggregated information about the use of our website or services with third parties, but it will not include details that identify you personally.
- Legal Requirements: We will disclose your information if required by law or valid request of law enforcement or other authorities, or in the context of actual or threatened legal proceedings if we can do so without breaching data protection laws.
Cookies and Traffic Data
Cookies are small text files stored on your computer’s hard drive that help websites function or work more efficiently. We also use similar technologies (like web beacons/pixels) to improve and analyze our website, products, and services.
Types of Cookies
- Session Cookies: These are temporary cookies that remain in the cookie file of your browser until you close it. They track user activities during a single browser session, such as maintaining items in a shopping cart.
- Persistent Cookies: These remain on your device until they expire or you delete them. They help our site or service “remember” you and your preferences each time you visit.
Web Analytics
Our website may use web analytics services (e.g., Google Analytics) which use cookies to recognize repeat visitors and analyze how users interact with our site. This helps us improve site functionality and your experience.
Traffic Data
Our servers may automatically log information like your IP address, the site you visited before ours, and the site you visit after leaving. We also collect data like access rates and page hits. This information does not directly identify individuals.
Cookie Controls
You may configure your browser to disable or reject cookies. However, doing so may affect how certain features or services function. For more information about cookies and how to control them, you may visit www.youronlinechoices.co.uk.
Below is a sample of cookie categories we may use (this list is illustrative, not exhaustive):
| Cookie Name | Purpose | Expires |
|---|---|---|
APPSESSIONID | Preserves user state across page requests. | Session |
laravel_session | Preserves user state across page requests. | Session |
XSRF-TOKEN | Used to prevent Cross-Site Request Forgery attacks. | Session |
_ga, _gid, _gat | Performance cookies used by Google Analytics to collect information on how users use the site. | Various (session or up to 2 years) |
IDE, GPS | Advertising cookies used by Google DoubleClick to deliver targeted ads. | Varies |
Your Information
Under data protection law, you have the right to:
- Be informed about how and why we process your personal data.
- Access your personal data.
- Rectify any incorrect or outdated information.
- Request erasure (the “right to be forgotten”), subject to certain conditions.
- Restrict or object to our processing of your data under certain circumstances.
- Request a copy of your data in a structured, commonly used, machine-readable format (data portability).
If you would like to exercise any of these rights, or if you believe any information we hold about you is incorrect or out of date, please contact us at:
hello@virtualfavour.co.uk
If you request a copy of your information, you will not usually need to pay a fee.
Changes to Our Privacy Policy
We may revise this Privacy Policy from time to time. If we make material changes, we will update it on our website. We encourage you to review our Policy whenever you visit our site so that you stay informed of how we process your personal data.
Security and Storage of Information
We take appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
Please note that emails and other communications you send over the internet may not be secure unless they are encrypted. While we strive to protect your personal data, we cannot guarantee the security of any data transmitted to our site via the internet; any such transmission is at your own risk.
If we have given you (or you have chosen) a password to access certain areas of our website or services, you are responsible for keeping this password confidential.
Transfers Outside Europe
We do not ordinarily transfer data outside the UK or the European Economic Area (EEA). However, if we do need to transfer your personal data to countries outside the UK or EEA, we will ensure it is protected by appropriate safeguards (for example, standard contractual clauses approved by the ICO or European Commission).
Other Sites
If you follow a link from our website or services to another site, this policy no longer applies. We encourage you to read the privacy policies on any external sites you visit.
Further Information
If you would like more information on data protection and your rights, you can visit the Information Commissioner’s Office (ICO) website at https://ico.org.uk/.
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